All non-expedited (ground) orders for in stock items will ship within 7 business days after your order is placed. All expedited orders for in stock items will ship within 1-3 business days after your order is placed. If you need you order more quickly than this, please call us so we can give you more specific information regarding your particular needs. Rush orders may be subject to a rush fee.
Next Day (Overnight) orders for in stock items placed before 12PM Eastern Standard Time on a business day will be shipped the same day. Next Day orders placed after 12PM Eastern Standard Time will ship the following business day. Next Day orders placed on a Friday after 12PM Eastern Standard Time will ship on the following Monday.
Please inspect your order upon receiving. All order shortages, errors, or other issues with your order must be reported within 5 business days of receiving your order. Please contact us before making any returns.
At Economy Cap and Gown, we stand behind the quality of our products. If there is an issue with your order due to our error, we will resolve it at our expense. However, if an issue is due to customer error, the customer will be responsible for all shipping charges involved in a return or exchange.
Custom made items are not-refundable. (This includes: Custom Hoods, Custom Stoles, Custom Diplomas, Custom Diploma Covers, and Custom Gowns)